Shipping policy
At Petnora, we are committed to delivering your pet products safely and on time. Please read our shipping policy carefully before placing an order.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Times
We offer worldwide shipping. Estimated delivery times are:
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Australia: 5–12 business days
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United States & Canada: 7–15 business days
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United Kingdom & Europe: 7–18 business days
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Rest of the World: 10–25 business days
Delivery times may vary depending on location, customs, and carrier delays.
3. Shipping Costs
We offer FREE standard shipping on all orders.
(Some remote locations may have additional shipping charges. If applicable, these will be shown at checkout.)
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using our Track Order page or through the carrier’s website.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or fees.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
6. Incorrect Address or Failed Delivery
Please ensure your shipping address is correct before completing your order.
Petnora is not responsible for orders lost due to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address or failed delivery attempt, we may charge a reshipping fee.
7. Delayed or Lost Orders
If your order is delayed beyond the estimated delivery time, please contact us at:
We will investigate and assist you as quickly as possible.
8. Contact Us
If you have any questions about shipping, please contact us:
Email: helpdesk.petnora@gmail.com
Website: https://petnora.net